Membership Support
Cancel your
membership.
No phone call. No scavenger hunt. You can start a cancellation request directly from your Walla account whenever you need to.
Manage Your Membership →The straightforward version
Handle it
on your time.
Log in to your Walla account, select the plan you want to cancel, and submit your request. You do not need to call, email, or visit the studio to begin the process.
Your request is sent to the Y2 team for processing. We’ll follow up by email once your cancellation has been handled.
How to cancel in Walla
Eight quick steps.
Start by opening your Walla account, then follow along.
Select Manage Account in the top-right corner.
Select Your Credits & Plans.
Find and open the plan you want to cancel.
Select the three-dot menu on that plan.
Select Cancel Plan.
Choose a reason for the cancellation.
Add comments if there is anything you would like us to know. This part is optional.
Select Cancel Plan to submit your request.
Need help?
We’ll make it easy.
If you cannot access your account or run into an issue submitting your request, email us. A real human will help you sort it out.